Last updated: October 31, 2026
This policy explains what personal information Research Market Ltd. (“Research Market”, “we”, “us”) collects through researchmarket.is, how we use it, and the choices you have. It covers this website only, not information collected offline.
By using the website you agree to this policy. Questions go to [email protected].
Information we collect
- Account and order details: name, organization, email, phone number, billing and shipping address, and the products you order.
- Payment details: card payments are handled by our payment processor. We do not see or store your full card number. For Zelle orders we record that the payment was received.
- Messages you send us: the contents of contact-form enquiries, emails and live-chat conversations, plus any attachments.
- Technical data: IP address, browser and device type, pages visited, referring page, and the date and time of each visit. Our servers log this automatically.
How we use it
- Process, ship and support your orders
- Run your account and keep it secure
- Answer your questions
- Send order and shipping emails
- Send marketing email or text messages, only if you opted in
- Credit affiliates who referred your order
- Understand how the site is used and improve it
- Detect and prevent fraud
We do not sell your personal information.
Who we share it with
We share only what each service needs to do its job:
- Our card payment processor, to take payment
- Shipping carriers, to deliver your order
- Postmark, to deliver our emails
- Omnisend, to send marketing email and text messages you signed up for
- Crisp, to run the live chat
- Google Analytics, to measure site traffic
- Cloudflare, which protects and speeds up the site
- Law enforcement or regulators, when the law requires it
Cookies
We use cookies to keep you signed in, remember your cart, record which affiliate referred you, and measure traffic with Google Analytics. You can block or delete cookies in your browser settings. The cart and checkout do not work without them. To opt out of Google Analytics, use Google’s opt-out browser add-on.
Text messages
If you give us your mobile number and opt in, you agree to receive recurring automated marketing texts from Research Market, such as offers, cart reminders and restock alerts. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. We do not share your mobile number or opt-in consent with third parties for their own marketing.
Your rights
Wherever you live, you can ask us to:
- Tell you what personal information we hold about you and send you a copy
- Correct information that is wrong or incomplete
- Delete your information, unless we must keep it, for example order records for tax purposes
- Stop sending you marketing
California residents have these rights under the CCPA, and visitors from the EU and UK have them under the GDPR, along with the right to object to or restrict processing and to move their data to another provider. Email [email protected] to make a request. We reply within 30 days and will not treat you differently for using these rights.
How long we keep it
We keep order records for as long as tax and accounting law requires. We keep account details until you ask us to delete your account. Marketing contacts are removed when you unsubscribe.
Age limit
The website and our products are for adults 21 and over. We do not knowingly collect information from anyone under 21. If you believe a minor has given us information, email us and we will delete it.
Changes to this policy
We may update this policy. The date at the top shows the latest version, and changes take effect when posted.
Contact
Email [email protected] or use our contact form.